Frequently Asked Questions

Everything you need to know about your beauty essentials

Are the beauty products sold on Daraz Order authentic?

Yes, we guarantee 100% authenticity. We source all skincare, makeup, and hair care products directly from authorized distributors and official brand partners.

How long does shipping take for my cosmetics order?

Standard delivery typically takes 2-4 business days within metropolitan areas and 5-7 business days for regional locations.

Can I return a beauty product if I change my mind?

For hygiene reasons, we only accept returns on beauty products if they are unopened, unused, and still in their original sealed packaging within 14 days of delivery.

What payment methods do you accept?

We accept various payment methods including Credit/Debit cards (Visa, Mastercard), digital wallets, and Cash on Delivery (COD) for eligible locations.

How can I check the expiry date of my skincare products?

Expiry dates are printed on the product packaging. Additionally, most products feature a PAO (Period After Opening) symbol indicating how many months the product remains effective after being opened.

What should I do if my order arrives damaged or leaked?

Please contact our customer support team immediately with your order number and clear photos of the damaged item. We will arrange a replacement or full refund right away.